BOGO: Buy 1, Get 1 FREE šļø +Ā Free standard shipping
FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it toĀ [email protected].
Product-Related
Q: āWill the Case Turn Yellow?ā
Biberson clear cases feature a hard PC back and a soft TPU frame to maintain texture. Tests show the PC back remains clear over time. However, due to current technology, the TPU frame may yellow eventually, despite using top-tier German Bayer UV-resistant material. To prolong its clarity, keep the case away from grease, dyes, smoke, and cosmetics.
Q: āHow Protective Is the Case?ā
Our phone cases have been engineered with a slight thickness increase of 1mm to enhance protection while maintaining optimal heat dissipation. We continually refine our designs based on customer feedback to offer the best protection without compromising functionality. If you have further suggestions, please reach outāyour feedback is invaluable to us.
Q: āHow Durable Is the Stand?ā
The magnetic invisible ring stand is proven to handle a 1.7 kg press. We are keeping developing new designs and looking for practical materials to make this part more durable.
Q: āDoes the Case Show Fingerprints?ā
Regarding the fingerprints and smudges problem, our phone cases have adopted anti-fingerprint technology to avoid most similar problems, but occasionally, a few cases may have some flaws. And some of the oil and sticky liquid or cream, like masks, cooking oil, etc., would cause the problem of fingerprints. We have strengthened product quality control to avoid similar issues happening again.
Q: āMagnetic Strength Issue?ā
Our magnetic cases are designed to work in most situations, but the charger’s size and type can affect magnet strength. Could you check the attachment for more details and let us know which phone charger or car mount youāre using? Contact us at [email protected] and weād love to help with a targeted solution.
Q: āCase Feels Slippery?ā
Weāve designed our cases with a matte texture for a silkier touch and added a special side grip for easier handling. For better grip, you can try using a back ring or keep your hand dry while using the phone. Weāve shared your feedback with our product team for future improvements.
Q: āI want to buy a case for myself/my family/friends. Can you recommend a suitable one based on my needs?ā
Submit this form to get a personalized recommendation! We’ll reply you in 24 hours.
Coupons & Sales
Q: āCan I use more than one code per order?ā
Unfortunately, no dice! š We only allow one promo code or discount per order. Gift cards canāt be combined with promo codes either, and some codes donāt work on sale items.
Q: āWhere do I apply a promo code?ā
Easy peasy! Just head to checkout, and youāll spot a discount code box on the right side of the page. Type your code in there, hit apply, and voilĆ āyour discount is ready to roll!
Q: āWhy isnāt my coupon code working?ā
If your codeās being stubborn, it might be due to one of these reasons: Item Restrictions: Some codes only work on specific products or collections, and they usually wonāt play nice with sale items. Fix: Remove those items and reapply the code. Code Requirements: Some codes need you to hit a minimum spend or have specific items in your cart. Fix: Double-check the codeās fine print and adjust your cart as needed. Sale Items: Codes generally donāt stack with sale items. Fix: Youāll need to either ditch the sale items or the discount code. Still stuck? Drop us an email at [email protected], and our friendly Customer Support Team will sort it out!
Ordering
Q:"Oops, Ordered the Wrong Size or Gave the Wrong Address?"
If your order hasn’t shipped yet, email us at [email protected] ASAP to update it. If it’s already on its way, you’ll need to contact the shipping company after it arrives to correct the address.
Q:"Trouble Placing Your Order?"
If you’re having trouble placing an order, it might be due to your payment method or browser. Try switching browsers (like Chrome, Safari, or Firefox), clearing your cache, or using a different payment option. Still stuck? Drop us an email at [email protected] or DM us on Facebookāwe’re here to help!
Q:"What Payment Methods Do You Accept?"
We accept major credit/debit cards, Shop Pay, PayPal, Klarna and so on.
Q:"Can I Cancel My Order?"
Yes, you can! If your order hasnāt shipped, email [email protected] to cancel, and weāll refund you in full. If itās already on its way, youāll need to return it after receiving it, and youāll cover the return shipping cost. Once we get the item back, weāll process your refund.
Q:"Missing Order Confirmation?"
You should get an order confirmation within 5 minutes. If you donāt see it, check your spam folder or make sure you entered the right email. Still no luck? Email us at [email protected] with your name and shipping address, and weāll help track it down.
Shipping
Q:"Do You Ship Internationally?"
Yes, we do! We cover most countries worldwide. If you canāt find your country at checkout, it means weāre not shipping there yetāsorry about that!
Q:"How Much Is Shipping?"
Shipping is free for most orders. However, certain regions might have additional tax charges based on local policies, which youāll need to cover. Sometimes, promotional events with gifts might require you to pay shipping.
Q:"Missing Package?"
Contact our support team or use the tracking number to get in touch with the shipping company.
Q:"When Will My Order Arrive?"
For U.S. orders, expect delivery within 2-4 days. For other regions, it usually takes 7-10 business days.
Q:"Wrong Address or Received the Wrong Item?"
Sorry for the mix-up! We understand how frustrating that is. If this happens again (hopefully not!), contact us first, take a picture of the label on the packaging and the product you’ve received for us to confirm the issue. Weāll resolve it within 12 hoursāno need to return the product.
Returns & Warranty
Q:"Return Policy"
You can find all the details about our return policy here: Return Policy
Q:"How Much Is Shipping?"
Whether you bought your case 5 or 10 years ago, as long as you provide the order number and a photo of the issue, weāve got you covered with full after-sales service. To activate your warranty, simply add our official WhatsApp at +1 (507) 320-9845 and provide your order number.
Q:"When Will I Receive My Refund for a Returned Item?"
Refunds are typically processed within 1-2 days. You can check your account to see if the order has been refunded and stay in touch with us for updates.
